WE ARE YOUR CUSTOMS BROKER

As the nation’s leading drawback service provider, and customs broker, Charter Brokerage assists clients in maximizing their drawback in a compliant and efficient manner.

ABOUT US

Your Partner in Compliance

Charter Brokerage is the premiere duty-drawback and customs brokerage services company in the United States and Canada.

Founded in 1994 by two international trade attorneys, Charter was created to be the best compliance-focused, full-service customs brokerage firm in the United States. More than 25 years later, Charter has upheld that vision in every aspect of our customs brokerage and duty drawback services. Compliance is never an added service for our clients; it is ingrained in our company culture and operations, to the benefit of our clients. We are dedicated to providing our clients with comprehensive, compliance-focused customs services, including import, export, merchandise clearance, FTZ, drawback, and related services.

Charter Brokerage consists of two main building blocks; the dedication of our personnel, and our commitment to our clients. While we have created a dynamic and sophisticated internal drawback system as well as highly advanced IT solutions to support our business, it is our people, our experience and our core values that make Charter the nation’s top drawback and customs brokerage firm.

A letter from our CEO

I consider it to be an honor to be the Chief Executive Officer of Charter Brokerage LLC. This enables me to work with a team of dedicated professionals to serve our amazing clients. In our company, we make a commitment to each and every employee when they are hired at Charter and, in turn, this develops a family dynamic, which benefits Charter and our client base.

We see our employees working together through smooth times and turbulent ones. They challenge each other to get the best out of themselves and their colleagues. They work together to create unique solutions to difficult problems and are encouraged to share these innovative ideas. The process I describe develops trust, mutual respect, and a belief in each other. It is this commitment that creates a family unit.

The commitment that I make to our staff and they make to their colleagues has transcended to a commitment to our clients. Without our clients, Charter would not be the nation’s leading customs broker. We would not have filed over $1 billion in drawback during the first two years of the new drawback law. We would not have the most compliant import, export and FTZ brokerage services in the United States and Canada.

At Charter, we encourage creative solutions to complex problems. Since 1994, this type of approach has led us to advocate for new expanded capabilities in our drawback laws and new U.S. Customs regulations to increase efficiencies for import entry filings. We are very proud of the legislative changes that Charter has led and we will continue to work with government leaders to expand our trade laws to benefit our clients.

I am so proud of the team we have at Charter Brokerage. Furthermore, I am deeply thankful for the group of world class clients that we serve. I look forward to more amazing accomplishments in the future.

– C.R. ‘Bobby’ Waid

ABOUT US

We provide comprehensive, compliance-focused customs services, including import, export, merchandise clearance, drawback, and related services.

Since its founding in 1994, Charter Brokerage has filed and recovered more duties, taxes and fees from the U.S. Customs and Border Protection than any other customs broker. In fact, our duty-drawback experts have filed more than 90% of the industry’s historic eight-digit substitution drawback claims. Unmatched in expertise, experience and resources, Charter works with legislatures to shape the laws of duty drawback.

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